Graduate Field Service Engineer

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables are key. Applying your communication skills, creativity and can-do attitude are essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Your Role

As a trainee engineer, you will embark on a multi-year training program covering all aspects of Service Delivery at Agilent. You will be expected to attend training overseas as part of this process as well as undergo a structured mentoring program in the ANZ region.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Train other field engineers and customers in the solutions.

Your Profile

A Bachelors's or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology, or similar

0-2 years of experience in a similar position or experience as an end-user

Experience with troubleshooting and problem solving

Experience with the Agilent solutions is desired but not essential

Verbal and written communication is clear, respectful, and timely

You enjoy traveling and visiting customers

About Agilent

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. I