Merchant Onboarding Specialist null

Company Description

TheMarket.com is a curated marketplace platform which launched in August 2019, part of The Warehouse Group. With over 1000 merchants representing 6k+ brands and 4m+ SKUs, TheMarket aims to become one of the biggest marketplaces in New Zealand.  

We’re passionate about the brands, our merchants, and our customers – from selecting authentic alignments to tell great stories, creating the best curated product range to excite our customers, or delivering an omnichannel customer experience from click to delivery. 

Job Description

Are you a graduate, with a real knack for great customer support, trouble shooting and problem solving? Perhaps you have a strong interest in eCommerce and are keen to get behind-the-scenes exposure on how we connect our merchants to the platform to bring millions of products to our shoppers?  

This is the all-important role of helping our merchants with a seamless onboarding and integration process TheMarket platform and we're looking for a proactive, tech-savvy and people person to join the team starting ASAP for a parental leave contract until Oct 2023! 

Work with a high-performing, customer-centric team to ensure every signed merchant is set up to guarantee their success and best customer experience on TheMarket. You will help provide end-to-end support to Merchants who have issues with their integration; you deeply care for what and why you deliver, but also take intense pride on how; with a keen willingness to learn and share with the team. 

Responsibilities:  

• Communicate clearly and effectively with merchants who are onboarding by email and phone.
• Onboard & Integrate merchants via various integration methods including connectors and manual integration.
• Identify & troubleshoot issues within the integration process and liaise with integration partners, merchants & internal team to provide a solution.
• Help validate merchants’ product data ensuring its quality and accuracy is up to standard
• Determine system requirements of a merchant and suggest/provide appropriate integration solutions as required.
• Manage multiple implementations/projects based on scope and size as needed.
• Manage the pipeline of integrating merchants to meet personal and team targets.
• Respond to queries from merchants and internal stakeholders about integration on TheMarket and act as appropriate.
• Liaise with internal teams (Experience, Design, Marketing, Operations, etc.) to make Merchant’s store launch a success on TheMarket.
• Provide assistance to the wider Business Development team where needed.

Qualifications

Part of our overall merchant interaction and experience, bringing your great communication skills (both verbal & written), openness to learn and strong curiosity to get to the heart of any problem, your ability to work cross-functionally and collaboratively will help unlock speed to troubleshoot issues quickly and deliver a seamless customer experience for our merchants. 

On our wishlist:  

• Previous experience in customer services, support or similar customer facing role
• eCommerce and/or retail experience advantageous
• HTML experience a bonus
• Understanding of project management and process development
• Ability to work in a fast-paced, dynamic environment
• Strong Microsoft Office Suite skills

Additional Information

Come work with us!

Our company culture is energised, dynamic and supportive, working with a group of innovative and driven people that are focused on creating the next frontier for retail in New Zealand!  

• Team member discounts across most of our brands (The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7)
• Flexible hybrid working/WFH 2 days a week
• Be a part of a supportive team, who are invested in the each other succeeding
• Access to learning platforms like Udemy

Does this sound like you? Excited to be part of our exciting, fast-paced world of retail? Apply now – we’d love to hear from you.